Your Privacy Is Our Responsibility

1 Purpose of This Policy

bng88 places the highest importance on its users' privacy. The purpose of this policy is to clearly inform you about what information is collected, why it is collected, how it is used, and what steps we take to protect your personal information.

By creating an account or using our platform, you are considered to have read this privacy policy and fully agreed to its terms. If you disagree with any term, please refrain from using our services and contact us at [email protected].

2 Scope of Application

This policy applies to all services, products, and digital platforms of bng88, including:

• Registration and account management on the bng88.mom website;
• Use of cricket betting, slot games, live casino, and lottery services;
• Financial transactions via bKash, Nagad, and Rocket;
• Customer support through live chat and email;
• Participation in promotional offers and bonus programs.

3 Personal Information

When you create an account or use our services on bng88, we may collect the following personal information:

• Full name and date of birth (for age verification — only persons aged 21 and above may use the service);
• Email address and mobile number;
• Documents required for identity verification (such as a national identity card or passport);
• Financial information such as bKash, Nagad, or Rocket account numbers (for processing transactions);
• Residential address;
• Transaction history and amounts.

4 Technical Information Collected Automatically

When you visit our website, certain information is collected automatically:

• IP address and device identification information;
• Browser type and operating system details;
• Page visit duration, click patterns, and navigation history;
• Information obtained from cookies and similar tracking technologies;
• Referral source (where you came from before arriving at our site).

This technical information is used to ensure platform security, prevent fraudulent activity, and improve the user experience.

5 Information Received from Third Parties

In some cases we may also receive information from third parties, such as:

• Identity verification service providers;
• Payment processing partners (bKash, Nagad, Rocket);
• Fraud prevention and security assessment agencies.

Such information is always collected in accordance with the applicable legal framework and is used solely for account verification and security purposes.

6 Purposes for Using Information

bng88 uses your personal information for the following lawful purposes:

• Account management: Creating, verifying, and maintaining your account;
• Service delivery: Running betting, gaming, and transaction services without interruption;
• Identity verification: Confirming the user's age and identity (enforcing the 21+ age requirement);
• Financial transactions: Processing deposits and withdrawals securely;
• Security and fraud prevention: Detecting unauthorized access and fraudulent activity;
• Customer support: Responding to your complaints, questions, and requests;
• Platform improvement: Analyzing user experience to improve service quality;
• Responsible gaming: Identifying unusual gaming behavior and providing support.

7 Marketing Communications

If you have given your consent, we may share promotional offers, bonuses, and information about new services with you. However, you may withdraw from such communications at any time. To do so, email us at [email protected] or let us know through our 24/7 live chat.

Withdrawing from marketing communications will not affect your account or your right to use our services.

8 Sharing Information with Third Parties

bng88 never sells or rents your personal information for commercial purposes. However, limited disclosure may occur in the following circumstances:

• Payment partners: Providing bKash, Nagad, or Rocket with the necessary information to complete transactions;
• Technology service providers: Contracted partners for hosting, security, and analytics services, who are bound by confidentiality terms;
• Game software providers: Providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and Ezugi, who receive only the minimum information needed to operate the games;
• Legal obligations: Where disclosure is legally required by court order or the direction of a competent authority;
• Fraud prevention: When cooperation is needed in the investigation of financial crimes.

In all of the above cases, information is disclosed strictly under confidentiality agreements and only to the extent necessary.

9 International Data Transfers

Our server infrastructure is managed in a way that ensures the highest level of protection for your data. If data is transferred to servers in another country for any reason, this is always done in compliance with SSL encryption and industry-standard security protocols.

10 Use of Cookies

bng88 uses cookies and similar tracking technologies to keep the website running smoothly. Cookies are small data files stored in your browser.

• Essential cookies: Essential for maintaining login sessions and operating core services — these cannot be disabled;
• Functionality cookies: Help remember your preferences and language settings;
• Analytics cookies: Help monitor and improve platform usage;
• Security cookies: Used to prevent unauthorized access and cyberattacks.

You can control specific cookies by changing your browser settings. However, disabling essential cookies may cause some services to not work properly.

11 Security Technologies and Practices

bng88 applies the highest industry-standard security measures to protect your information:

• SSL/TLS encryption: All data transmitted between your browser and our servers is protected by high-grade encryption;
• Password hashing: Your password is never stored in plain text — it is kept only as an encrypted hash;
• Firewall and intrusion detection: Continuous network monitoring systems remain active;
• Access controls: Only authorized staff can access the information they need;
• Regular security audits: Regular audits are conducted to identify potential vulnerabilities.

That said, no system on the internet is completely impenetrable. We apply the highest industry-standard precautions in cybersecurity, but the possibility of a data breach cannot be entirely ruled out.

12 Data Retention Period

We retain your information for as long as necessary. In general:

• Data for active accounts is retained for the duration the account is in operation;
• After an account is closed, certain data may be retained for a specified period for legal and regulatory reasons;
• Financial transaction records are retained for a specified period as required by applicable law;
• After marketing consent is withdrawn, data used for that purpose is deleted as soon as possible.

13 Your Rights as a User

As a bng88 user, you have the following rights regarding your own information:

• Right to access: You may request to know what information we hold about you;
• Right to rectification: If any of your information is incorrect, you may request that it be corrected;
• Right to erasure: In certain circumstances you may request that your information be deleted (though this may not be complete where legal obligations exist);
• Right to object to processing: You may object to the processing of your information for specific purposes;
• Right to withdraw marketing consent: You may request to stop promotional communications at any time.

To exercise any of these rights, email us at [email protected] or contact us through our 24/7 live chat. We will process your request as quickly as possible.

14 Protection of Minors' Information

bng88 provides services only to persons aged 21 and above. We do not knowingly collect any information from minors. If a person creates an account in violation of the age requirement, we will take steps to close that account and delete the associated information.

If you believe that a minor's information is held by us, please notify us immediately at [email protected].

15 Process for Policy Changes

bng88 reserves the right to amend or update this privacy policy as needed. When significant changes are made to the policy:

• The updated policy will be published on this page and the "Last Updated" date at the top of the page will be revised;
• Registered users will be notified by email of important changes;
• Continued use of our services after changes are made will be considered acceptance of the new policy.

We recommend visiting this page regularly to stay informed about the latest version of the policy.

16 Applicable Law and Jurisdiction

This privacy policy is governed by applicable law. Any dispute relating to this policy will first be addressed through negotiation.